At the moment we ship all of our product UPS ground. This means that your purchase will arrive at your home within 7-10 business days from the date you purchased it on our web site. We process all of our orders the same day but sometimes late afternoon carryover orders for shipment the following day when the UPS trucks pick up. In most cases we find that shipments arrive well before that time.
Our shipping rates are quoted in the checkout area of our web site at which time we calculate the size of the shipment and approximate weight. Typically we charge the UPS base rate for ground shipping and add a nominal incremental additional amount per additional product that you purchase. Unlike some companies who routinely discount prices on products only to raise shipping rates, we do not. Our rates reflect actual shipping charges and a nominal warehouse handling charge.
If you ever have a problem with shipping because your shipment is late or you have not received a purchase within the time mentioned above please contact us be clicking on the 'CONTACT US' button on the front page of our web site. Please explain the nature of the problem and we will be back to you within (2) hours by email. Of course, you may also call us toll free at (800) 767 - 3060. This customer service phone is answered Monday through Friday between the hours of 8AM and 5PM PST. |